Privacy Policy and Personal Data Text
Update Date: 13.11.2024
1. Objective
Codeway Dijital Hizmetler Anonim Şirketi (“Codeway” or “Company”), aims to process the personal data of users in accordance with general principles of privacy and the provisions of the applicable data protection legislation to the relevant person, particularly Law on Personal Data Protection No. 6698, (“PDP Law”) and other applicable legislation. In addition to the PDP Law, this policy also stipulates the extra rights of the individuals, where General Data Protection Regulation (European Union) 2016/679 is applicable.
Your personal data, which you provided/will provide to our Company and/or obtained by our Company by any external means, may be processed by our Company as “Data Controller”;
· In the context of the objective of processing your personal data and in connection with this purpose, in a limited and measured manner,
· By maintaining the accuracy and up-to-date version of the personal data as reported or notified to our Company,
· May be recorded, stored, preserved, reorganized and be transferred to the institutions authorized to request such personal data by law and shall be transferred, classified and shared with third parties within the country or abroad under the conditions stipulated by legislation and upon your explicit consent if necessary, and they may be processed by other means listed under the legislation and be subject to other procedures set forth in the legislation.
This Privacy Policy is adopted for the continuance and improvement of the activities carried out by The Company in line with the principles set forth in the PDP Law.
This Privacy Policy describes which data we collect, how we intend to use, store, protect and share the data we collect, how you can withdraw your consent for the processing of these data and how you can correct and revise the data.
Capitalized terms in this Policy shall have the meanings specified in the Terms and Conditions unless defined separately in this Policy.
2. Collection of Personal Data and Method
The Company may process your personal data for the purposes specified in this Privacy Policy.
The personal data of users collected and used by The Company in particular, are as follows: your name and surname, e-mail address and phone number which we will receive once you contact The Company; your profile information, such as your name, e-mail address; your order information if you make a purchase through in-app purchase; if you choose to answer to the relevant questions, you age group and gender; messages, phrases, text, information, photos, images, visual records, screenshots, and other data that you provide through or uploaded or transmitted to Learna mobile application and/or Learna Website through http://ailearna.com/ (together Learna and/or Application) and identifier for advertisers designated in your mobile device used in accessing our services (The Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF), Internet Protocol Address-IP Address, and (if you give us permission) geolocation information.
The Company may offer paid products and/or services within the Application. In that case, the Company may use third-party services for payment processing (e.g. payment processors). Your payment details will not be stored or collected by the Company. Such information is provided directly to third-party payment processors. The use of such personal information will be subject to the privacy policy of the third-party payment processors.
Data Categories and Data Types
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Identity and Contact Information |
Name, surname, phone number and e-mail address (if you contact us) |
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Profile Information (when you register with your e-mail address) |
User ID, username, user token, Open ID, e-mail address, password |
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Social Media Information (if you choose to register with your social media account on these networks via the Application):
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Through Google: Google user ID, username, user token, Open ID, e-mail address
Through Apple: Apple user ID, username, user token, Open ID, e-mail address
Through Facebook: Facebook user ID, username, user token, Open ID, e-mail address |
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Process Security |
Internet traffic data (network movements, IP address, visit data, time and date information, information about your access and use of our Application, time and date information, browser type, browser version, the pages of the website that you visit, the time spent on pages of the website, operating system, screen size, the time spent on the Application), device name, purchase history, Token ID (when you allow notifications through your device), identifier for advertisers designated in your mobile device used in accessing our services (if you give a permission, the Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF) |
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User content |
messages, posts, communication, statements, information, phrases, entries, text, questions, responses, answers, choices; files, documents, links, images, photos, visual records, screenshots, graphics, media and similar material and the underlying texts on those; and any content, record or data that you voluntarily provide, upload, transmit, create, store, use, edit or share with or through Learna or Learna AI Couch/Chatbot.
Before you start to use the Learna, we may ask you onboarding questions about your gender, native language, foreign language level, hobbies, the times of the day you prefer to use the Learna application or how much time you prefer to spend on the Learna application or other questions. If you choose to answer these questions, we may collect and process your answers to these questions mainly in order to customize our services (for example, for suggesting topics for conversation with the AI based chatbot or if you consent, for sending push notifications as a reminder at your preferred times). It is entirely up to you to decide whether or not to answer these questions or provide any information to us. If you wish, you can use the application without answering these onboarding questions and without providing such information.
We may ask for your permission to access your device’s camera and audio recording tools, in order to provide certain services, when you are using Learna, such as to enable you to make a voice call or video call with an AI-generated chatbot. You can choose not to allow us to access your camera and audio recording tools by either rejecting our access or later disabling such access in your mobile device settings. However, you may not be able to use certain aspects of our services if you choose to opt out.
We do not store your voice calls and video calls that you made through Learna on our servers, rather they are stored on your devices. However, we do temporarily store your voice calls until we process them for you. Your voice call recordings are deleted from our servers within 24 hours of transcription. Please do not share any content that might have sensitive personal information. Furthermore, please be advised that the provision of any financial information, social security numbers, health information, images of other individuals, any information on children, or any other sensitive or confidential information via Learna is strictly prohibited. Please note that we do store your user content, in accordance with this Privacy Policy and relevant legislation, especially in order to be able to provide services. At any time, you can request the deletion of this information. Your other rights regarding this information are outlined in detail in this Privacy Policy. |
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Customer Transaction |
Order information |
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Marketing Data |
IDFA, IDVF |
We may collect your abovementioned data directly from you through electronic or physical mediums, your mobile device, web browser, web page, third party applications or third party sources which you can access our application through these mediums such as Apple App Store, Google Play App Store (similar platforms together with “App Stores”), for the purposes of compliance with legal obligations, enhancing our services, administering your use of our services, as well as enabling you to enjoy and easily navigate our services.
We may collect your log data generated while you are using our services/applications (through our products or third party products). This log data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service/application, the time/date of your use of the service/application, and other statistics.
General Principles Regarding Personal Data Processing
In accordance with this Privacy Policy, personal data are processed by the Company as a data controller in line with the basic principles named here: (i) being in accordance with law and good faith, (ii) being accurate and, where necessary, up-to-date, (iii) being processed for specific, explicit and legitimate purposes, (iv) being limited for the purpose for which they are processed and data minimization; and (v) being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed.
3. Purposes of Processing Personal Data and Legal Reasons
Your personal data will be processed via automatic or non-automatic means for the purposes stated below, in accordance with the applicable legislation and articles 5 and 6 of the PDP Law where it is expressly permitted by the laws, the establishment of a contract or direct relation to the execution or performance of the contract and for the legitimate interests of The Company provided that your fundamental rights and freedoms are protected.
a) Purposes of Processing Personal Data
In accordance with this text, your personal data is processed for the following purposes in accordance with the above general conditions:
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Identity and Contact Information
Profile Information
Social Media Information
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● execution of activities in compliance with legislation ● compliance with legislation and protection of persons’ rights, privacy and safety ● execution of company/product/service commitment operations ● execution of communication activities ● execution/auditing of business activities ● conducting after-sales support services for goods/services and communicating with you to send information or about services (if you consent) marketing about services ● execution of goods/services sales processes ● conducting storage and archive activities ● execution of agreement processes ● operation of our product |
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Process Security |
● execution of information security processes ● conducting audit/ethical activities ● execution/audit of business activities ● conducting activities to ensure business continuity ● providing information to authorized persons, institutions and organizations |
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Customer Transaction |
● execution/auditing of business activities ● conducting after-sales support services for goods/services ● execution of goods/services sales processes ● conducting activities for customer satisfaction ● execution of agreement processes |
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User Content
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● operation of our product, e.g., to generate outputs in response to inputs ● execution of activities in compliance with legislation ● execution of agreement processes ● conducting storage and archive activities ● execution/auditing of business activities ● conducting activities to ensure business continuity ● execution of activities for customer satisfaction ● improving our services and the features of the application (You can opt out of our use for your information to improve our services or training of the artificial intelligence models by filing a request through the “Data Subject Application Form” at : support.learna@codeway.co |
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Marketing Data |
● conducting marketing analysis studies ● execution of advertising/campaign/promotion processes |
Besides, the purposes of processing personal data may be updated in line with our obligations arising from our company policies and legislation; in particular,
· Creating user accounts for the service recipients/application users,
· Customizing our Services, understanding our users and their preferences to enhance user experience and enjoyment using our Services and improve our users’ experience,
· Informing about new products, services and applications and delivering you information regarding advertisements and promotions,
· Carrying out a digital subscription and in-app purchase processes of service recipients,
· Carrying out the auto-renewable subscriptions for giving users access to content, services, or premium features in our service,
· Carrying out the processes of information security,
· Conducting activities in accordance with legislation,
· Fulfilling the demands of competent authorities,
· Conducting the processes of finance and accounting transactions,
· Conducting communication activities,
· Conducting the processes of contracts,
· Carrying out strategic planning activities,
· Following up requests and complaints.
b) Legal Reasons
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Identity and Contact Information
Profile Information
Social Media Information
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● It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract
● We have to process data in order to establish a right for you, to exercise and protect this right
● Your consent (e.g., if you consent us to send you marketing material). |
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User Content |
● It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract
● We have to process data in order to establish a right for you, to exercise and protect this right
● Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms of are not harmed
● Your consent |
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Process Security and Application Data |
● The law explicitly stipulates the process by which we process your personal data
● Conditions that are necessary in order to fulfill our legal obligation
● It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract
● Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms of are not harmed
● Your consent |
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Marketing Data |
● Your explicit consent |
Third Party Websites and Applications
The Application may contain links to other websites or apps that are unknown to The Company and whose content is not controlled. These linked websites or apps may contain terms and conditions other than Company’s texts. The Company cannot be held responsible for the use or disclosure of information that these websites or apps may process. Likewise, the Company shall not have any responsibility for any links from other sites or apps provided to the Application owned by the Company.
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
While using the the Application, you may provide information through third party websites and apps to the Company, please be aware that your liability and obligations against third party apps or website will continue and The Company shall not be held responsible any terms, conditions, rules or policies determined by third parties.
Our online order process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for our online orders. Your relationship with Paddle is governed by the following Terms and Conditions https://paddle.com/legal/checkout-buyer-terms and Privacy Policy https://paddle.com/legal/privacy. Paddle’s Privacy Policy applies whenever your purchase using the Paddle.
Cookies
Cookies are little text files that are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies allow a website to run more efficiently in addition to ensuring the presentation of personalized web pages in order to make you live a faster visit experience which is more fit for your specific personal needs and demands. Containing only data on your website visit history via the internet, cookies do not collect any information, including your personal data/files stored on your computer or mobile device. We may use cookies when it is necessary for operating our services, to enhance our service performance and functionality, and to deliver content, including ads relevant to your interests, on our sites, or third-party sites. You can delete cookies which are already present on your computer and prevent the recording/location of cookies on your internet explorer.
Internet browsers are predefined to automatically accept the cookies as default. As the management of cookies varies from browser to browser, you may look at the help menu of the browser or application to get detailed information.
Push Notifications
The Company may occasionally send you push notifications regarding account upgrades or notifications about our services. You can always edit such communication and notifications through the settings on your device and stop receiving such communications and notifications.
Data Storage
Your data will be stored for the duration specified in the applicable legislation or for a reasonable time until the purpose of processing cease to exist, or during legal periods of limitation.
The Company may continue to store your personal data, even after the expiry of the purpose of its use provided that it is required by other laws or a separate granted by you in this regard.
In cases that you allow The Company to store your personal data for additional time by giving your consent, such data shall be immediately deleted, destructed or anonymized upon the expiry of such additional time or once the purpose of processing no longer exists.
Technical and Administrative Measures
The Company stores the personal data it processes in accordance with relevant legislation for periods stipulated in relevant legislation or required for the purpose of processing. The Company undertakes to take all necessary technical and administrative measures and to take the due care to ensure the confidentiality, integrity and security of personal data. In this context, it takes the necessary measures to prevent unlawful processing of personal data, unauthorized access to data, unlawful disclosure, modification or destruction of data. Accordingly, The Company takes the following technical and administrative measures regarding the personal data it processes:
Anti-virus application. On all computers and servers in The Company's information technology infrastructure, a periodically updated anti-virus application is installed.
Firewall. The data center and disaster recovery centers hosting The Company servers are protected by periodically updated software-loaded firewalls; the relevant next generation firewalls control the internet connections of all staff and provide protection against viruses and similar threats during this control.
VPN. Suppliers can access The Company servers or systems through SSL-VPN defined on Firewalls. A separate SSL-VPN identification has been made for each supplier; with the identification made, the supplier only provides access to the systems that it should use or is authorized to use.
User identifications. The Company employees' authorization to The Company systems is limited only to the extent necessary by job descriptions; in case of any change of authority or duty, systemic authorizations are also updated.
Information security threat and event management. Events that occur on The Company servers and firewalls, are transferred to the “Information Security Threat and Event Management” system. This system alerts the responsible staff when a security threat occurs and allows them to respond immediately to the threat.
Encryption. Sensitive data is stored with cryptographic methods and if required, transferred through environments encrypted with cryptographic methods and cryptographic keys are stored in secure and various environments.
Logging. All transaction records regarding sensitive data are securely logged.
Two-factor authentication. Remote access to sensitive data is allowed through at least two-factor authentication.
Penetration test. Periodically, penetration tests are performed on servers in the The Company system. The security gaps created as a result of this test are closed and a verification test is performed to show that the relevant security gaps have been closed. Besides, Information Security Threat and Event Management System automatically performs penetration tests. Test results are recorded.
Information Security Management System (ISMS). At the ISMS meetings made within The Company, the topics contained in the control forum are audited monthly by the director of information technology and the director of financial operations.
Training. In order to increase the awareness of The Company employees against various information security violations and to minimize the impact of the human factor in information violation incidents, trainings are provided to employees at regular intervals.
Physical data security. It ensures that personal data on papers is necessarily stored in lockers and accessed only by authorized persons. Adequate security measures (for situations such as electric leakage, fire, deluge, thievery etc.) are taken based on the nature of the environment where sensitive data is stored.
Backup. The Company periodically backs up the data it stores. As a backup mechanism, it uses the backup facilities provided by the cloud infrastructure providers, as well as the backup solutions it develops when deemed necessary, provided that it is in compliance with relevant legislation and provisions of this Policy.
Non-disclosure agreement. Non-disclosure agreements are concluded with employees taking part in sensitive personal data processing.
Transfer of sensitive personal data. If transfer of sensitive personal data is required through email; such transfer is done through (i) encrypted corporate email or (ii) Registered E-mail.
In the event that the personal data is damaged as a result of attacks on the Application or on the The Company system, despite The Company taking the necessary information security measures, or the personal data is obtained by unauthorized third parties, The Company notifies this situation to Users immediately and, if necessary, to relevant data protection authority and takes necessary measures.
4. Age Limitation
We do not permit the use of our application by children under the age of 16.
We do not knowingly collect or process personal data from anyone under the age of 16. If you learn that someone under the age of 16 has provided us with personal information, please contact us at support.learna@codeway.co. Users under 18 must have permission from their parents or legal guardians to use our Services.
5. Transferring Personal Data to Third Parties
The procedures and principles to be applied for transferring of personal data are regulated in articles 8 and 9 of the PDP Law, and the personal and special categories of data of the supplier may be transferred to third parties within the country or abroad since we may use servers and cloud systems located abroad.
Your personal data may be transferred abroad for the following reasons:
● Conducting storage and archive activities
● Conducting business activities
● Conducting after-sales support services for goods/services
● Managing customer relationship management processes
● Correction of technical specifications, technical errors and defects
The Company may also transfer your personal data to services providers of our Company, third parties such as Facebook SDK, Adjust and Firebase Analytics which are embedded into our service for the following purposes:
6. Your Rights as the Data Subject
Pursuant to Article 11 of the PDP Law, you may request the following regarding your personal data by applying to The Company:
· Learn whether or not your personal data have been processed;
· Demand for information as to if your personal data have been processed;
· Learn the purpose of the processing of personal data and whether data are used in accordance with their purpose;
· Know the third parties in the country or abroad to whom your personal data have been transferred;
· In case the personal data is processed incompletely or inaccurately; requesting notification of the transactions made under this scope to third parties to whom personal data have been transferred;
· Request deletion, destruction or anonymization of personal data if the reasons for the processing have disappeared and request notification of the transactions made under this scope to third parties to whom personal data have been transferred;
· Object to occurrence of any result that is to your detriment by means of the analysis of personal data exclusively through automated systems;
· Request compensation for the damages in case you incur damages due to unlawful processing of your personal data.
Where General Data Protection Regulation (GDPR) is applicable, data subjects have the following rights:
· Right of access - Learning whether personal data is being processed and, if so, accessing your personal data and the information regarding the processing of your personal data,
· Right to correction -To request the correction of information that you believe is inaccurate or the completion of information that you believe is incomplete by The Company,
· Right to delete – To request deletion of personal data under the conditions stipulated in GDPR,
· The right to restrict processing - To request the restriction of the processing of personal data under the conditions stipulated in the GDPR,
· Right to object to processing - To object to the processing of personal data under the conditions stipulated in the GDPR,
· Right to data portability - To request the data collected by The Company to be transferred directly to another organization or under certain conditions,
· Objection to the occurrence of a result against the person himself/herself, by analyzing the processed data exclusively through automatic systems, including profiling.
In the application that includes your explanations about the right you have as the data subject and exercise your rights stated above and that you request to exercise; your request must be explicit and understandable, if the subject of your request is related to you or if you are acting on behalf of someone else, you must be specially authorized in this regard and your authority must be documented, the application must contain identity and address information and documents proving your identity must be attached to the application. Our Company will enable you to file such requests through the “Data Subject Application Form” at support.learna@codeway.co. In accordance with Article 13 of the PDP Law, our Company will finalize your requests, free of charge, within 30 (thirty) days at the latest depending on the nature of the request. In case the request is rejected, the reason or reasons for the rejection will be notified in writing or electronically along with its justification.
If you believe that we or someone with whom we have transferred your data is violating your rights, you can file a complaint to the data protection authority in your country and to other competent supervisory authorities.
This Privacy Policy may be revised by our Company when deemed necessary. If you continue to access the Application and use or access the Application without benefiting from the Services offered by The Company after the notification period, you shall be deemed to have allowed the changes in this Privacy Policy.
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Company Title: |
Codeway Dijital Hizmetler Anonim Şirketi
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Address: |
Esentepe Mahallesi Büyükdere Cad. Ferko Apt. No: 175/141 Şişli/İstanbul
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E-mail: |
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Tel: |
+90-212-807-0096 |